Health & Safety
24/7 Emergency Contact
It is important to know the 24/7 emergency contact number so you can quickly reach trained staff for immediate help and support in any urgent or unsafe situation, ensuring your safety and wellbeing at all times.
Emergency Contact Numbers:
Call 021 597 135 for College emergencies, available 24/7. Use this number for:
- Medical emergencies involving a student
- Accidents or injuries off campus
- Serious wellbeing or mental health concerns
- Incidents of harassment, bullying, or assault
- Family emergencies requiring urgent contact
- Police or emergency services involvement with a student
- Homestay issues after hours
Call 111 for police, ambulance, and fire emergencies.
Call 105 for non-emergency police matters.
Emergency Response
- In an emergency, Call 111 immediately (Police, Fire or Ambulance).
- Follow instructions from staff, emergency services at all times.
- Report any injuries, hazards, or concerns to staff as soon as possible.
- Familiarize yourself with emergency exits and procedures in all teaching and accommodation areas.
On campus and off campus
UP International College New Zealand is committed to providing a safe, welcoming, and supportive environment for all students and staff. We take the wellbeing, health, and safety of our college community seriously and expect everyone to contribute to maintaining a positive and respectful campus environment. To help achieve this, all students are expected to:
On or around the campus:
- Follow emergency instructions to evacuate safely
- Report any injury immediately
- Do not smoke or vape
- Do not bring alcohol or illegal drugs to campus
- Do not leave your personal belongings unattended (bags, laptops)
- Do not carry large amounts of cash - New Zealand uses electronic payments for most transactions
- Be patient—no pushing or running in lifts or stairwells
- Respect shared spaces and other people's personal spaces
- Keep study areas, common rooms, and classrooms clean and tidy after use
Outside campus grounds:
- Do not talk to or spend time with people who are drunk or under the influence of drugs
- Do not take part in any illegal activities
- Do not spend time with people who are doing illegal activities
- If driving, follow the road rules and have a valid driver's license. Click here for more information.
- You must be 18+ to drink, smoke, or vape in New Zealand legally. Never buy or give these to anyone under the age of 18
- Illegal drugs are dangerous and against the law in New Zealand
Exploring New Zealand Safely
New Zealand has many beautiful places to explore and see. It is important to know the rules and keep safe wherever you go.
- If you are going to the beach, learn about water safety by clicking here, and click here find safe swimming areas.
- If you are going out with friends or by yourself, be aware of your surroundings. If you go by yourself, make sure someone knows where you are if you are out late. Click here for more information.
Discrimination, harassment, and bullying
UP International College New Zealand welcomes diversity on our campuses and does not tolerate discrimination, harassment, or bullying. Any behaviour that shows disrespect to others because of their age, ethnicity, nationality, religious or political belief, sexual orientation, or disability breaches UP International College New Zealand's expectations and the Human Rights Act 1993.
If you experience or see discrimination, harassment, or bullying, report it immediately to College staff. The College will investigate all reports and take appropriate action.
Definitions:
Discrimination
Discrimination is when a person is treated unfairly, unequally, or is put at a disadvantage based on personal characteristics such as their race, ethnicity, nationality, gender, age, religion, disability, sexual orientation, political beliefs, or any other personal attribute. Discrimination can be:
- Direct — when someone is openly treated unfairly because of who they are
- Indirect — when a policy, rule, or practice appears fair but puts certain people or groups at a disadvantage
Harassment
Harassment is any unwanted, unwelcome, or inappropriate behaviour that makes a person feel threatened, intimidated, humiliated, offended, or unsafe. It can be verbal, physical, written, or digital and may involve comments, gestures, actions, or messages. Harassment can be based on personal characteristics such as race, gender, age, religion, disability, sexual orientation, or nationality, but it can also occur for other reasons.
Examples of harassment include:
- Repeated unwanted comments, jokes, or insults
- Threatening, aggressive, stalking, or intimidating behaviour
- Unwanted physical contact
- Offensive messages, images, or posts (including on social media)
Bullying
Bullying is any planned, repeated, and harmful behaviour intended to intimidate, humiliate, threaten, or upset another person. It can happen in person, in writing, over the phone, online, or through social media. Bullying can take many forms, including:
- Verbal bullying — name-calling, insults, teasing, threats, or offensive remarks
- Physical bullying — pushing, hitting, kicking, or damaging someone's belongings
- Social bullying — excluding someone, spreading rumours, or encouraging others to turn against them
- Cyberbullying — sending hurtful or threatening messages, posting offensive content, or sharing private information online without permission
Any behaviour of this nature is taken very seriously and will be addressed according to the College's disciplinary policies and procedures. Every student has the right to learn in an environment that is safe, inclusive, and free from harm.
General Information
Emergency situation
It’s important for all students to know the College’s Emergency Evacuation Plan, which is posted around campuses to ensure their safety and the safety of others in the event of a fire, earthquake, or other emergency. Knowing where the evacuation routes, exits, and assembly points are located allows you to respond quickly, stay calm, and follow instructions to safely leave the building. This helps prevent injury and confusion and ensures that everyone can be accounted for in an emergency.
Please read through carefully of the Appendix Emergency Response Procedures.
First Aid
A First Aid Box is available on each level, located between the lifts from Level 2 to Level 5. The Level 1 First Aid Box is at reception. If you need help with any minor medical issues, trained First Aiders are available on campus on each level in the staff offices.
Report an injury or incident
Students must report any injury, illness, or unexpected event that has caused or could have caused harm, injury, ill-health, or damage to themselves, others, or property. This includes reporting any unsafe behaviour, hazards, or conditions on campus. If you witness or experience any of these, please tell a College staff member immediately so the right action can be taken to keep everyone safe.
On campus and off campus activities
Special Health and Safety requirements may apply in some situations. Students must carefully follow all instructions provided by staff or activity supervisors. Students must follow all Health and Safety guidelines and procedures at all times. Not following Health and Safety instructions may result in disciplinary action or removal from the activity for your own safety and the safety of others.
Visitors
Students cannot bring or allow any non-College students onto campus without telling the College first and getting approval. All visitors must report to the College reception when they arrive and follow all College procedures while on site. This policy helps ensure the safety and security of all students and staff.
Tailgating
Please always stay alert when entering the building. If you notice anyone following you closely who is not a student or staff member, do not allow them to enter with you. If you see a stranger or someone who looks suspicious on campus, report them immediately to the nearest staff member. Your attention helps keep our College safe for everyone.